Right of withdrawal
Right of withdrawal
You have 30 days from delivery to change your mind about a complete, unused kit.
0130 days to decide
A new project should feel right. Request a return within 30 days of delivery.
02How to withdraw
Fill in the withdrawal form with your order details. Wait for return instructions before shipping anything.
03Keep the kit together
Return it unused and complete, with its tools, materials and original packaging. Opened or used materials may affect eligibility.
04Return shipping and refunds
Return shipping is yours unless the kit is faulty or incorrect. Refunds are reviewed within 14 days of receipt or proof of return. Your statutory rights are unchanged.
05Damaged or incomplete
Keep the packaging and tell us the order reference, kit name and missing or damaged component through the contact form. Contact us before arranging a return so we can find the easiest solution.